Clinical Governance & Oversight Team

At Signature Clinic, patient safety and quality of care are to everything we do. Our Clinical Governance & Oversight Team provides the leadership, systems, and oversight that ensure every aspect of our service meets the highest clinical, ethical, and regulatory standards.

The team is directly involved in ensuring full compliance with national regulatory bodies — including HIW, HIS, CQC, and GMC — through robust monitoring, audit cycles, policy development, and evidence-based practice. This includes proactive preparation for inspections, continuous quality assurance, and transparent reporting across all clinical services.

We oversee risk management, incident review, workforce standards, and ongoing service improvement across every clinic location. Each member of the Governance & Oversight Team brings experience in healthcare quality, regulation, and clinical leadership, working together to maintain safe, effective, and compassionate patient care at all times.

Medical Director

Mr Mark Gorman

Mr Mark Gorman (GMC No. ) is a consultant surgeon and Medical Director at Signature Clinic, bringing over a decade of experience in aesthetic and reconstructive surgery to the governance oversight team. He qualified from the University of Manchester and holds of the Royal College of Surgeons in Plastic Surgery (FRCS Plast), alongside membership of BAAPS, BAPRAS, and the International Society of Aesthetic Plastic Surgery.

His clinical career spans both NHS and independent practice, including a departmental lead role in facial plastics at Salford Royal NHS Foundation Trust. He holds advanced academic qualifications across microsurgery, skin cancer, and surgical education, and is published in national and international journals. He also serves as non-surgical lead for the UCL Aesthetics Masters programme.

As Medical Director, Mr Gorman provides senior clinical oversight across Signature Clinic’s surgical services, ensuring all patient care pathways and governance processes meet the highest professional standards. His role within the governance team focuses on upholding the safety, quality, and clinical integrity that sit at the heart of everything we do.

Director of Clinical Services

Valerie Taylor

leads the operational delivery of clinical services across all Clinic locations, ensuring care that is safe, effective, and consistently patient-centred. With deep experience in healthcare quality, service improvement, and regulatory compliance, she governance activity, workforce standards, and operational assurance across the organisation.

Her career demonstrates strong internal progression and increasing responsibility, with proven expertise in stakeholder engagement, team performance, and the set-up and delivery of complex referral services. She brings a strong understanding of both primary and secondary care and plays a key role in budget planning and operational ownership.

adopts a consultative, solution-led to leadership and ensures clinical quality remains central to all service delivery. A fully qualified Registered Nurse with extensive clinical and ITU experience, she combines frontline with robust management skills to drive high-performing, safe, and continuously improving services.

Chief Clinical Officer

John Fairhurst

John leads clinical governance, patient safety, and regulatory assurance across Signature Clinic. With over 17 years of perioperative and senior clinical leadership experience, he oversees compliance, incident and risk management, clinical policy, and audit activity across all sites.

Qualified in Operating Department Practice and with an Honours Degree in Healthcare Leadership, John is also a Chartered Manager and full member of the CMI. He is currently completing an MBA to further strengthen his strategic and operational leadership.

John works closely with clinical and operational teams to ensure Signature Clinic meets — and exceeds — the standards set by HIW, HIS, CQC, GMC, and other regulators. His focus is on accountability, continuous improvement, and safe, care.

Patient Manager

Manjit Gill

Manjit leads the development and delivery of Signature Clinic’s patient experience . She monitors patient feedback, coordinates service-improvement initiatives, and every patient receives high-quality communication and compassionate care throughout their journey.

With a strong background in patient engagement and service quality, Manjit works closely with clinical and administrative teams to review feedback, identify themes, and translate insights into practical improvements. She teams in implementing consistent standards, strengthening communication pathways, and embedding behaviours that promote dignity, respect, and personalised care.

Manjit oversees the collection, analysis, and reporting of patient experience data, ensuring findings are shared transparently and used to inform governance discussions and operational . She plays a key role in shaping training, patient-facing materials, and processes that enhance clarity, accessibility, and patient confidence.

Working across all clinics, she champions a culture of openness, responsiveness, and continuous learning. Her commitment to amplifying the patient voice ensures that services evolve in line with patient needs, expectations, and emerging best practice—ultimately supporting safe, positive, and meaningful patient experiences.

Complaints Manager

Kelly Ellis

Kelly oversees Signature Clinic’s complaints process, ensuring concerns are managed promptly, fairly, and in line with regulatory expectations. With strong experience in patient relations and governance, she leads thorough complaint investigations, coordinates timely responses, and ensures clear, compassionate communication with patients throughout the process.

Kelly works closely with clinical and administrative teams to gather evidence, review care pathways, and opportunities to strengthen practice. She analyses themes and trends across complaints, feeding insights into governance meetings and supporting service improvement initiatives. Her work plays a key role in driving organisational learning, enhancing patient experience, and ensuring teams remain and reflective.

Dedicated to transparency and improvement, Kelly ensures that Signature Clinic’s complaints handling remains open, fair, and with national standards and healthcare best practice. Her measured, empathetic supports both patients and staff, helping the to respond to concerns with integrity, consistency, and genuine commitment to better outcomes.

Senior Nurse & Infection Prevention and Control (IPC) Lead

Leeanne Fairhurst

Leeanne provides senior clinical leadership across Signature Clinic’s nursing workforce and serves as the organisation’s IPC Lead. With a background spanning anaesthetics, health visiting, perioperative education, and service development, she oversees staff training, competency frameworks, and clinical practice development.

As IPC Lead, she develops and infection prevention policies, leads audits, and supports safe, hygienic clinical environments across all clinics. She is currently completing a Postgraduate in Infection Prevention & Control, further strengthening her expertise and authority in this area.

Leeanne plays a key role in governance activities, to regulatory assurance, and supports continuous improvement across all clinical settings. Her commitment to patient safety and evidence-based practice her leadership and helps maintain high standards of care throughout the organisation.

Regional Manager Fire & Ice – Resurfacing (https://www.skinfinitybyhibarihan.com) Health and Safety Lead

Dhiren Varand

Dhiren oversees operational performance across multiple clinic sites and leads Signature Clinic’s health and safety strategy. He ensures all environments meet statutory requirements, supports compliance inspections, and maintains safe, efficient, and well-managed clinical settings for patients and staff.

With a strong background in healthcare and commercial operations, Dhiren brings senior management experience from roles including Regional Manager, Head of Operations, Hospital Manager, Commercial Manager, and Area Manager. His expertise spans multi-site leadership, workforce coordination, and service delivery.

He works closely with clinical and administrative teams to uphold high standards in safety, facilities management, and regulatory compliance. Known for his proactive and solutions-driven approach, Dhiren drives consistency, strengthens operational resilience, and services operate to the highest standards of safety and efficiency.

Human Resources Manager

Roksana Szewzyk

Roksana leads the HR function at Signature Clinic, driving safe recruitment, workforce compliance, and the ongoing development of a skilled, supported, and team. She policies, onboarding, training pathways, and performance processes, ensuring the organisation a strong, well-led workforce aligned with regulatory .

Her background includes as HR Manager and Compliance Manager at Signature Clinic, giving her a deep understanding of governance, safeguarding requirements, and regulatory workforce standards. her HR role, she brings additional expertise from her position as Head of Recruitment at Y1 Capital, strengthening her capability in talent acquisition, strategic planning, and multi-site support.

Roksana is known for her structured, professional to people management, balancing compassion with accountability to maintain safe, effective, and compliant services across the organisation.

Group Pharmacist

Anjana Odedra

Anjana serves as Signature Clinic’s Group Pharmacist, providing expert oversight of medicines management, prescribing governance, and pharmaceutical safety across all clinic locations. She ensures robust systems are in place for safe storage, handling, and administration of medicines, and supports clinical teams with evidence-based guidance on prescribing, use, and medication safety.

With experience in both clinical and community pharmacy, Anjana plays a key role in policy development, controlled drugs compliance, and audit activity. Her work strengthens regulatory assurance and supports safe, effective treatment pathways for all patients.

Anjana collaborates closely with medical, nursing, and operational teams to maintain high standards of pharmaceutical practice, reduce medication-related risks, and promote a culture of accuracy, accountability, and continual improvement in medicines governance.

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